“Before this, I thought we were doing fine. Seeing where we actually ranked was the wake-up call we needed.”
Head of Customer Service, Financial Services
You might think your team is doing great, but how do you compare to the rest of your industry? Most CS leaders are flying blind, until they see the numbers.
What’s the average CSAT for your industry
How your team’s performance compares to your competition
What’s the automation rate for companies similar to yours
and many more...