AI isn’t just answering questions—it’s resolving issues, handling workflows, and transforming how teams operate. But what does it actually take to make it work?
Join Mike Wu, Senior Director of Ecommerce and CX at Monos, and Maja Schaefer, CEO of Zowie, for a candid conversation on scaling support, navigating change, and leading teams into the AI-powered future.
AI is changing customer experience forever—but most companies still treat it like a chatbot. Monos did it differently. They made AI core to their CX strategy. The result? Faster service. Happier customers. A team that’s empowered, not replaced.
Real talk. No filters. All signal.
Live AMA | 16th of April, 6 PM EST | 3 PM PST
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