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In today's digital-first world, customers expect instant, intelligent support directly on your website. Yet many businesses are stuck with outdated chat widgets that slow down their sites, frustrate users with clunky interfaces, and weren't built for the AI revolution transforming customer experience.
Your customers don't care that you have a chat widget—everyone does. What they care about is getting help instantly, seamlessly, and in a way that feels natural and modern. Legacy widgets are holding brands back from delivering the ChatGPT-like experiences customers now expect.
Introducing the Next-Gen Zowie Widget: Built for the AI-First Era
The new Zowie Widget isn't just another chat widget—it's a complete reimagining of how brands connect with customers online. Designed from the ground up for AI-powered conversations, it delivers the speed, intelligence, and flexibility modern businesses need to exceed customer expectations.
Why the Next-Gen Zowie Widget Matters Now
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73% of customers say live chat is their most satisfactory communication channel—outperforming email (51%) and phone (44%). But not all chat experiences are created equal. The new Zowie Widget transforms this preferred channel into a competitive advantage by:
- Loading 70% faster than traditional widgets, ensuring zero impact on your site performance
- Boosting conversions with smart, proactive engagement that guides customers through their journey
- Delivering 24/7 instant responses that meet customers where they are, when they need help
The Power of Modern, Intelligent Design
The next-gen Zowie Widget brings a refreshed, contemporary look that customers instantly recognize and trust. Messages from AI agents display in a clean, ChatGPT-like interface without cluttered backgrounds, making conversations feel natural and effortless.
But great design goes beyond aesthetics. The new Zowie Widget introduces:
Complete Customization Without Code
Every brand is unique, and your widget should reflect that. Through an intuitive interface, customize everything from colors and branding to advanced behavioral conditions—all without writing a single line of code:
- Adjust design elements including logo, colors, corners, and dark/light mode
- Configure smart CTAs that drive engagement at the perfect moment
- Set visibility rules based on customer behavior and context
- Control notification preferences across sound, browser titles, and desktop push notifications
- Support for 20+ file types for seamless document and media sharing
Built-In Intelligence
The next-gen Zowie Widget comes with native customer feedback tools that help you continuously improve:
- End-customer CSAT captures overall satisfaction at conversation completion
- Message-level thumbs up/down provides instant feedback on individual responses
- Advanced eCommerce tracking monitors customer journeys to optimize conversions and cross reference them with customer requests
Mobile-First, Accessibility-Ready
With responsive design and smooth animations, the new Zowie Widget delivers flawless experiences across all devices. Full compliance with ADA standards ensures every customer can engage with your brand, regardless of ability.
Introducing Hello: Voice Conversations, Reimagined
Here's where the next-gen Zowie Widget truly sets itself apart. While competitors treat voice as a separate, siloed channel, we've integrated Hello—our revolutionary voice mode—directly into the widget.
For businesses running fully on GenAI, customers can seamlessly transition from chat to voice without switching tools or losing context. It's omnichannel support as it should be: unified, intelligent, and effortless.
More information about Hello coming soon.
The Vision: Your Foundation for Future CX
The next-gen Zowie Widget isn't just about today—it's about tomorrow. As we continue to push boundaries with rich text formatting, embedded experiences, and advanced visual commerce features, your investment in the new Zowie Widget ensures you're always at the forefront of customer experience innovation.
This is more than a widget upgrade. It's your gateway to:
- Higher CSAT scores through faster responses and intuitive interactions
- Increased engagement rates with smart visibility and proactive prompts
- Lower support costs as AI handles routine queries more effectively
- Better conversion rates through personalized, timely assistance
Ready for the Future of Customer Communication?
The question isn't whether you have a chat widget—it's whether your widget helps you convert more, resolve faster, and lower costs. The next-gen Zowie Widget is the answer.
Available now for all Zowie customers, the new Zowie Widget represents our commitment to helping brands deliver exceptional, AI-powered customer experiences. It's free, it's powerful, and it's ready to transform how you connect with customers.
Don't let outdated technology hold your customer experience back. Experience the difference of a widget built for the AI era.
The next-gen Zowie Widget is now available for all Zowie customers. Read how to migrate to a new Widget here or Contact your Customer Success Manager to learn more.
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