Generative AI in e‑commerce customer service

GenAI is changing thee-commerce customer experience

But there’s more to it than just putting up a chatbot on your website that serves people scripted answers to FAQs from your knowledge base. Our data shows that only 20-30% of customer inquiries are, in fact, FAQs. The rest often relates to business processes – and no generative AI is ready (yet) to take responsibility for those.

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So, what do you do with that?

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Download our guide, and learn all about:

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How to effectively use GenAI fore-commerce customer service

If it’s not enough to use an FAQ-driven chatbot, what is?

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We’ll show you:

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• What’s possible today when it comes to GenAI in e-commerce customer service
• And what steps to take to get all the benefits AI-powered customer service can bring to your customers and to your business.

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How to choose the right AI-powered customer service tool for e-commerce

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We don’t want you to fall for the empty promises that the AI space is full of today. Instead, we’re listing what to watch out for when choosing your AI technology vendor for your customer service to make sure the solutions you get are:

• Accurate
• Relevant
• And helpful for your customers, your customer service agents, and the entire business.

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What happens when you adopt GenAI vs. when you don’t

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Don’t worry, we’re not pushing GenAI on anyone here. In the ebook, we talk about what’s possible now and what’s on the horizon for e-commerce businesses using AI.

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So you can make an independent, informed decision whether to:

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• Adopt GenAI in your business in the coming months/years
• Or set it aside for a longer while more.

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And what each of those options likely means for your business.

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Know your e-commerce GenAI options

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Download the ebook and get insights that are not talked about enough and insider tips from experts in GenAI software for e-commerce. So that you know what to do next to keep improving your customer service – and your business overall.