The CX Lab
#001
Crafting unforgettable Customer Experiences with AI and human agents
In this episode, we explore how to blend AI and human touch to create exceptional customer journeys. Our guest, Wendi Mills, shares her insights on leveraging AI to enhance customer interactions while maintaining a personal touch.
Wendi Mills
Director of Customer Service
Missouri Star Quilt Company
Wendi Mills, Director of Customer Service at Missouri Star Quilt Company, excels in creating genuine customer connections and enhancing service through innovative use of AI agents. Her exceptional ability to blend creativity with technology not only sets a new standard in customer service but also drives impressive growth.
The CX Lab, hosted by Zowie, delves into the transformative role of AI in customer experience. Each episode explores cutting-edge strategies and real-world applications of AI, featuring expert insights and practical tips for enhancing every aspect of the customer journey. Tune in to discover how AI can revolutionize your customer experience and increase revenue.
%201.png){kind=icon}
.avif)
