Live AMA with Happy Mammoth’s CS Manager, hosted by Zowie’s CEO
Customer experience is changing fast.
AI isn’t just answering tickets - it’s driving outcomes, scaling support, and reshaping teams. But what does it actually take to make it work without losing the human touch?
Join Julia Ralaimihoatra, Customer Satisfaction Manager at Happy Mammoth, and Maja Schaefer, CEO of Zowie, for a live AMA where Julia will answer your questions.
WEBINAR
Can AI in CX Be Human?
You’ll learn:
Czego się dowiesz?
How Happy Mammoth increased the team’s productivity by 42%
What really shifts when AI starts resolving the majority of interactions
The emotional side of automation - team fears, pushback, and how to lead through it
The KPIs that actually matter in an AI-first support model
Where to draw the line between human agents and AI agents
Why quality doesn’t have to suffer when you scale
Why this matters:
Most teams are stuck in chatbot mode.
Happy Mammoth went further. They used AI to build a smarter, more scalable support model - one that improved customer satisfaction and team productivity. This is your chance to learn how.
Real talk. No buzzwords. Just firsthand insight from a leader who made AI work.
Live AMA | May 21 | 6pm CET, 12pm EST, 9am PST
Meet your hosts:
Poznaj prelegentów
Maja Schaefer
Co-Founder & CEO
Zowie
Julia Ralaimihoatra
Customer Satisfaction Manager
Happy Mammoth
Meet your hosts:
Poznaj prelegentów
Maja Schaefer
Co-Founder & CEO
,
Zowie
Julia Ralaimihoatra
Customer Satisfaction Manager
,
Happy Mammoth
