ChatGPT, AI, and the Future of Customer Service
A conversation with Zowie’s CPTO & Co-Founder
Customer support is entering a new era.
Led by advancements in AI, the way customers interact with businesses – and what we learn from these interactions – is changing. To stay ahead, companies need to understand how this technology works, the current limitations, and the ways to make the most of its opportunities.
In this webinar, Zowie CPTO and Co-Founder Maciek Ciolek breaks down the technology that’s powering programs like ChatGPT and Bard; and explains how businesses can already use this technology to improve the customer experience.
As part of this webinar, you’ll learn:
What LLMs are, and how they’re being used to power generative AI programs such as ChatGPT and Bard
How AI is changing the role of customer support agents
What the rise in AI solutions tells us about changing customer preferences
Ways to incorporate AI into your existing CS plan
Don’t fall behind. Discover how to harness advancements in AI for a clear competitive advantage
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